Refund policy
Change of Mind
As all of our items are made to order, we do not offer refunds or exchanges for change of mind, incorrect size selection, or ordering the wrong colour.
Please check sizing charts carefully before placing your order.
Damaged, Faulty or Incorrect Items
If your item arrives damaged, faulty, or not as ordered, we’ll make it right.
Please contact us within 7 days of receiving your order and include:
- Your order number
- A description of the issue
- Clear photos of the item
We will offer a replacement or full refund at no extra cost.
Lost Orders
If your order appears lost in transit, please contact us. Once confirmed, we will arrange a replacement or refund.
Refund Processing
Approved refunds will be issued to your original payment method within 5–10 business days.
Cancellations
Orders can only be cancelled within 12 hours of purchase, as production begins quickly after ordering.
Exchanges
We do not offer exchanges unless the item is faulty or incorrect. If you need a different size, we recommend placing a new order.
Australian Consumer Law
This policy is in line with your rights under Australian Consumer Law, which entitles you to a replacement or refund for major faults.
Contact Us
For any issues, please reach out via our contact page.